Fashion & Apparel

Due to critical consumers and demands, shortening life cycles, seasonal peaks and overstock, returns management becomes more crucial for your organization. RLG offers flexible and cost efficient return solutions internationally, with a local look and feel, whilst improving the customer experience.

 

  • With our customer-friendly solution we support the Dressing Room @ Home while minimizing cost. Whether your returns are handled online or via retail stores RLG After Market Returns is able to offer solutions.  Returns should be part of your strategy and are directly linked to your Customer Service. Whether you would like to promote Free Returns or want to offer a local Send-in address, different return strategies require different services.
  • One of the most important aspects is having the right data, at the right time, in order to take the appropriate action, like refunding your customer, sending out a replacement or simply to answer your customer’s queries.
  • RLG Returns Management Solutions, as the leading Supply Chain and Service integrator, has proven cases providing its clients with the right visibility and control, needed to reduce cost, while greatly improving customer satisfaction and retention. With our international returns solutions, you get the flexibility and insight to adapt to changing market conditions and growth. Whether you operate centralized or de-centralized, local solutions are needed to fulfil your customer’s desires.
  • To select the best fit returns solution for fulfilling your requirements, we will discuss the following aspects together with you: speed, customer convenience, cultural differences and available budgets.
  • We optimize your multi-channel return flow and add value with services like smart sorting, content checks and remarketing locally or centrally.

 

 

Our Returns Management advisor is here to assist you in designing your customized solution.

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Main characteristics:

  • Solutions for Retailers, e-Tailers, Brands, Distributors and Fulfilment Partners
  • Combination of Excellent IT platform and Logistics
  • RLG IT Platform as a Service for Ultimate Customer Experience
  • International solutions with core activities in Europe
  • B2B and C2B returns solution
  • Optimization, centrally managed with central and or local returns solution
  • Choice of returns services: drop-off, pick-up, send-in
  • Proven cases by Serving the largest r(e)-tailers internationally
  • Flexibility in setup, selection of services and growth paths
  • End-to-end transparency and control